Refund policy

Refund & Returns Policy

Effective Date: July 13, 2026

At YNL The Brand, every collection is released in limited quantities. To preserve the exclusivity of each drop and maintain the integrity of our products, all sales are final.

Please review your order carefully before completing your purchase, including your selected size, color, shipping address, and payment information.

All Sales Are Final

All purchases made through YNL The Brand are considered final sale.

We do not accept returns, refunds, exchanges, or store credit for:

Incorrect size selection
Change of mind
Buyer’s remorse
Personal preference
Accidental purchases
Orders placed with an incorrect shipping address provided by the customer

Because our collections are produced in limited quantities, inventory is reserved immediately upon purchase and cannot be restocked once an order has been placed.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every product we sell.

If you receive an item that is:

Damaged during transit
Defective due to a manufacturing issue
Incorrect (you received the wrong item)

please contact us within 7 days of delivery at support@ynlthebrand.com.

To help us resolve your claim as quickly as possible, please include:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the original packaging and shipping label

After reviewing your claim, YNL The Brand will determine the appropriate resolution, which may include a replacement or another suitable solution at our discretion.

Order Changes & Cancellations

Orders begin processing shortly after they are placed.

For this reason, we cannot guarantee cancellations, modifications, or shipping address changes once an order has been submitted.

Please review your order carefully before completing your purchase.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

YNL The Brand is not responsible for packages that are lost, stolen, delayed, or damaged after confirmed delivery.

If your package cannot be located after delivery, we recommend contacting the shipping carrier directly to file a claim.

Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback.

Fraudulent or unwarranted chargebacks for orders that have been successfully fulfilled or delivered may be disputed using order documentation, shipment tracking information, delivery confirmation, and any other relevant evidence.

If you have any questions regarding this Refund & Returns Policy, please contact us at:

YNL The Brand
Email: support@ynlthebrand.com

We strive to respond to all customer inquiries within 1–2 business days.