Shipping policy

Shipping Policy

Last Updated: July 14, 2026

Thank you for shopping with YNL The Brand. We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

During new collection launches, limited releases, promotional events, or periods of high order volume, processing times may be extended. If significant delays occur, we will notify you using the email address provided with your order.

Shipping Rates

Shipping charges are calculated during checkout based on your selected shipping method and destination.

Free Standard U.S. Shipping is available on eligible orders of $150 USD or more (before taxes and after discounts, where applicable).

Delivery Estimates

Once your order has been shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping (if offered): Estimated at checkout

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

YNL The Brand is not responsible for orders shipped to an incorrect address provided by the customer.

Because orders begin processing quickly, we cannot guarantee shipping address changes after an order has been placed.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

YNL The Brand is not responsible for lost, stolen, delayed, or misdelivered packages after confirmed delivery.

If your package cannot be located after delivery, we recommend contacting the shipping carrier directly to initiate a claim.

Delayed Shipments

Delivery delays caused by weather, natural disasters, customs processing, carrier delays, labor disruptions, or other circumstances beyond our control are not the responsibility of YNL The Brand.

We appreciate your patience should unexpected delays occur.

Damaged Packages

If your order arrives damaged, please contact support@ynlthebrand.com within 7 days of delivery.

Please include:

Your order number
A description of the damage
Clear photos of the damaged item
Photos of the shipping box and shipping label

We will review your claim and determine the appropriate resolution.

International Shipping

International shipping may be offered to select countries.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government.

Delivery times for international shipments may vary depending on customs processing and local carriers.

If you have any questions regarding shipping or your order, please contact:

YNL The Brand
Website: www.ynlthebrand.com
Email: support@ynlthebrand.com

We strive to respond to all shipping inquiries within 1–2 business days.